Privacy Policy

Last Updated: 2025-02-13

Welcome to CromStel IT Solutions. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information, as well as your rights under the General Data Protection Regulation (GDPR) and other applicable laws.

If you have any questions or concerns about this policy, please contact us at:
Email: support@cromstelit.com, info@cromstelit.com
Contact Form: https://cromstelit.com/contact

1. Who We Are

CromStel IT Solutions is a subsidiary of CromStel IT Group and operates as an IT consultancy company specializing in data recovery services and website development. We are headquartered at [Insert Company Address]. This Privacy Policy applies to the website https://cromstelit.com, as well as any services provided by us.

2. Personal Data We Collect

We collect the following types of personal data from users:

  • Personal Identification Information: Name, email address, and location
  • Technical Data: IP address
  • Payment Information: Payment details for transactions
  • Other Information: Information provided through account sign-ups and forms

We do not collect sensitive data (e.g., health information, political opinions, etc.) classified as “special category data” under GDPR.

3. How We Collect Your Data

We collect data from you through the following methods:

  • Forms filled out on our website
  • Account sign-ups on our platform
  • Cookies and similar tracking technologies

For more information on how we use cookies, please refer to our [Cookie Policy]([Insert Link]).

4. Why We Collect Your Data

We collect and process personal data for the following purposes:

  • To provide and manage our services (e.g., IT consultancy, data recovery, website development)
  • For marketing and promotional activities
  • To improve user experience on our website and services
  • For analytics to monitor and enhance website performance
  • To provide customer support
  • To perform automated decision-making for improved service delivery

5. How We Obtain User Consent

We collect and process your data based on your explicit consent obtained through:

  • Checkboxes on forms and account registration pages
  • Cookie banners displayed on our website

By using our website and services, you agree to our collection and use of data as described in this Privacy Policy.

6. Data Sharing with Third Parties

We may share your personal data with trusted third parties, including:

  • Payment Processors: To process payments securely
  • Delivery Companies: For delivery of physical products or documentation

We ensure these third parties comply with GDPR and other applicable laws by entering into data processing agreements and verifying their data protection measures.

7. International Data Transfers

As we operate in both Europe and Africa, we may transfer your data internationally. When doing so, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

8. Data Security

We take the security of your personal data seriously. We implement robust measures to protect your data, including:

  • Encryption for data transmission and storage
  • Secure servers for hosting your information
  • Access control to limit unauthorized access to personal data

9. Data Retention Policy

We retain your personal data for as long as your account remains active. If your account is inactive for two years, we will notify you before deactivating the account and deleting your data unless further retention is required for legal or regulatory reasons.

10. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

  • Right to Access: Request access to the data we hold about you
  • Right to Rectification: Request corrections to inaccurate or incomplete data
  • Right to Erasure: Request the deletion of your data
  • Right to Restrict Processing: Request a restriction on data processing
  • Right to Data Portability: Request to receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
  • Right to Withdraw Consent: Withdraw your consent at any time

To exercise these rights, please contact us at support@cromstelit.com or info@cromstelit.com.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be communicated via email or prominently displayed on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

Thank you for trusting CromStel IT Solutions with your data. We are committed to protecting your privacy.