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Return and Refund Policy

Thank you for shopping at CromStel IT Group web shop. Please note our all-necessary regulations for your future usage and advantage. Enjoy our return procedure.

  • Our refund and returns policy last for 21 days.
  • If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and get a fast refund.

Conditions For A Valid Return

To be eligible for a return, your item must be unused and in the same condition that you received it meaning the original packaging. In order for us to accept a returned it, please note that:

  • The product needs to be returned within the stated number of days stated above, after receiving it from the delivery company. If the required days have gone by since the item was received, unfortunately, we can’t offer you a refund or exchange.
  • Items must be unused and in the same condition that you received them.
  • The products must be returned in the original packaging.
  • The product must include the original tags, user manual, warranty cards, freebies, and accessories.

The following items cannot be returned

Several types of goods are exempt from being returned.

  • We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • Perishable goods such as grocery items (fruits, food etc.), fresh flowers and plants.
  • Items such as newspapers, magazines and books can not be returned if marked or damaged.
  • Intimate personal care items, hygiene and sanitary goods once purchased, can not be returned
  • Hazardous materials, including flammable liquids or gases are not returnable
  • Software downloads and online subscriptions are not eligible for return after access.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Valid Reasons To Return An Item

  • Delivered Product is damaged (physically destroyed or broken) / defective on arrival.
  • Delivered Product is incorrect / incomplete (missing parts)
  • Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at estore@cromstelit.com or use the contact form to request for an exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

How to Return A Delivered Item(s)

To return an item, please email customer service at eshop@cromstelit.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging with a Proof of Purchase, and mail your return to the following address:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach your destination may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.